I. INTRODUCTION

These Terms of Service (“Terms”) govern your access to and use of the Services (defined below). If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

II. YOUR ACCEPTANCE OF THIS AGREEMENT

These terms of service are entered into by and between You and Theanna Inc. (“Company,” “we,” “our,” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively “Terms of Service”), govern your access to and use of https://www.theanna.io, including any content, functionality, and services offered on or through https://www.theanna.io (the “Website”), whether as a guest or a registered user. We offer the following service that is subject to these Terms of Service: access to our software subscription, AI-powered features, and community forum (collectively “Services”). The Services are offered in multiple subscription tiers (each, a “Plan”), as described at checkout and at theanna.io/pricing, which provide different features, and usage limits. Except as otherwise set out in a separate Master Services Agreement or order form governing an Enterprise Customer’s access (each, an “MSA”), the Services are made available for a limited, non-exclusive, non-transferable use only, for use by you and, where your Plan permits multiple seats or users, the individuals you authorize to access your account. If you access the Services as an employee, contractor, or other authorized user of a company or other entity that has entered into an MSA with us (an “Enterprise Customer”), your use of the Services is governed by these Terms of Service together with the applicable MSA, and the MSA will control to the extent of any conflict with these Terms of Service. The Website is offered to You conditioned on your acceptance without modification of the terms, conditions, and notice contained herein.

If you access the Services as an authorized user of an Enterprise Customer, you acknowledge that your Enterprise Customer’s administrators may have visibility into certain of your account activity and business information through administrative or cohort-reporting dashboards, limited to information you have chosen to share (for example, through your Traction Board or scoreboard sharing settings), consistent with our Privacy Policy and Data Privacy Document.

Please read the Terms of Service carefully before you start to use the Website.

By using the Website and the Services (or by clicking to accept or agree to the Terms of Service when this option is made available to you), you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service, you must not access or use the Website.

By accessing and using this website, you: (i) accept and agree to be bound and comply with these Terms of Service; (ii) you represent and warrant that you are the legal age of majority under applicable law to form a binding contract with us; and, (iii) you agree if you access the website from a jurisdiction where it is not permitted, you do so at your own risk.

III. UPDATES TO TERMS OF SERVICE

We may revise, modify, add, update and/or remove parts of these Terms of Service from time to time in our sole discretion. If changes are material, we will provide notice (e.g., by email, in-product notice, or posting a banner on the Website). Changes are effective when posted unless we state otherwise. If changes are material, we will provide notice, and if you do not agree you may stop using the Services. For paid subscriptions, changes to pricing or renewal terms will be handled as described in Section XII (Price Changes).

Continuing to use the Website following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you. If you do not agree to the updated Terms, you must discontinue use of the Services.

IV. YOUR RESPONSIBILITIES

You are required to ensure that all persons who access the Website are aware of this Agreement and comply with it. The Website, including content or areas of the Website, may require user registration. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.

4.1 Account

Upon purchase of the Services you will be prompted to create a password-protected account. As you are being offered access to the Services consistent with your Plan (which, for Enterprise Customers under an MSA, may include multiple seats or user accounts provisioned by the Enterprise Customer), any username, password, or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you log out from your account at the end of each session. You are responsible for any password misuse or any unauthorized access. You will promptly update registration and billing information so that it remains accurate and complete.

You are solely and entirely responsible for your use of the website and your computer, internet and data security.

4.2 Registration Information

The Website is not directed at children under eighteen years of age. By providing information about yourself to the Company, You are representing that you are eighteen years of age or older. You may not use the Website and Services if you are under eighteen years old, even with parent/guardian consent.

You also agree to (1) provide true, accurate, current, and complete information about yourself as prompted by the registration form available on our Website; and (2) maintain and promptly update your information to keep it true, accurate, current, and complete.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company reserves the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof) at any time.

4.3 Email Opt-In

You understand that by creating an account, purchasing Services, or otherwise providing your contact information, you consent to, from time to time, receive email communications from the Company related to the Website, Services, the Company, and your participation and engagement with any of the above including but not limited to announcements, administrative messages, and marketing or promotional emails. By creating an account or purchasing, you consent to receive transactional and service-related communications. You may receive marketing emails only where permitted by law and consistent with your marketing preferences, and you may unsubscribe from marketing at any time. You may opt out of marketing emails at any time by using the unsubscribe link provided in the email. Note that transactional or service-related emails may still be sent even if you opt out of marketing emails.

4.4 AI & Community Features

You understand that certain features use AI (including third-party providers such as AWS, Google Workspace, and Anthropic, our primary large language model provider, with Google (including its Gemini models) as a fallback provider) and community moderation tools. You will not rely on outputs as professional advice, will review outputs before use, and will not input confidential or sensitive data you are not authorized to disclose.

4.5 AI Disclosures and Data Use

Inputs & Outputs: When you use AI-enabled features, we may process your prompts, files, and other inputs (“AI Inputs”) and the resulting model responses (“AI Outputs”). You are responsible for reviewing AI Outputs before relying on them. AI Outputs may be inaccurate, incomplete, or reflect bias.
Model Providers: We may provide AI features via third-party model providers and infrastructure (for example, cloud platforms and foundation models). We may change providers at any time. By using AI features, you agree that your AI Inputs/Outputs may be processed by such providers acting on our behalf.
Training & Improvement: By default, we do not use AI Inputs or AI Outputs to train foundation models for third parties. We may use de-identified or aggregated usage data to improve our Services (e.g., quality, safety, abuse prevention). If we ever introduce an option to allow your content to improve model performance beyond our Services, we will present a clear opt-in (or where applicable, an opt-out) control.
Sensitive Data: Do not submit special categories of personal data (e.g., health, biometric, financial account numbers, government IDs, children’s data) or others’ personal data without a lawful basis and all required notices/consents. If you do, you remain responsible for that submission; we may delete or restrict such content where feasible.
Attribution & Third-Party Rights: You must not use AI features to infringe third-party rights (e.g., upload datasets or prompts you do not have rights to use). You represent that you have all rights needed for your AI Inputs.

4.6 Third-Party Connectors and Agentic Actions (“Build Mode”)

Certain Plans allow you to connect third-party accounts or services to the Services, including GitHub, Linear, and Cloudflare (each, a “Connector,” and data retrieved through a Connector, “Connector Data”). Connectors operate on an opt-in basis: we retrieve and use Connector Data only after you have affirmatively enabled the applicable Connector, and only when the Connector Data is relevant to your active session, prompt, or request. You may enable or disable any Connector, and revoke our access to the associated account, at any time in your account settings; disabling a Connector stops future retrieval of Connector Data but does not automatically delete Connector Data already retrieved, which is handled as described in our Privacy Policy.

Your Representations: By enabling a Connector, you represent and warrant that (a) you are authorized to grant us access to the connected account and to any repositories, tickets, configuration, logs, or other data associated with it, including where the account is owned or administered by your employer or another organization, and (b) your use of the Connector complies with the applicable third party’s terms of service and acceptable use policies. Each Connector provider’s services are governed solely by your agreement with that provider; we are not a party to, and are not responsible for, that relationship, and Section X (Third-Party Links and Content) applies to your use of Connector providers’ services.

Use of Connector Data: We use Connector Data solely to operate the Services for you, including to give AI features additional context you have requested. Connector Data is not a User Submission for purposes of the license granted in Section VI, and we will not publicly display, distribute, or share your Connector Data with other users or the community. Section 4.5 (AI Disclosures and Data Use) governs our use of Connector Data that is processed as an AI Input.

Build Mode and Other Agentic Features: Certain features, including our Build Mode agent, may take, or propose to take, actions on your connected accounts (for example, opening or updating a pull request, creating or editing a ticket, or changing a configuration). Unless you have configured a feature to act automatically within a scope you define, we will present proposed actions for your review before they are taken on a connected account. You are solely responsible for (a) reviewing any proposed action before approving it, (b) the consequences of any action taken on a connected account, whether performed by you or by Build Mode acting on your instructions or pre-authorized settings, and (c) maintaining appropriate permission scopes, branch protections, and approval workflows on your connected accounts. Except to the extent caused by our gross negligence or willful misconduct, we are not liable for any loss, outage, security incident, or other harm resulting from actions taken on a connected account.

Credentials and Security: We use industry-standard authentication protocols (such as OAuth) to connect to third-party accounts and do not store your Connector credentials in plaintext. You are responsible for safeguarding any tokens, keys, or credentials associated with your connected accounts and for promptly disabling the Connector if you believe access has been compromised.

4.7 SMS and Text Messaging

If you provide your mobile number to us, you agree to receive text messages (SMS and MMS) from Theanna at that number, sent through our messaging service provider, Twilio. You must actively enter your mobile number and submit the applicable form to opt in; we do not purchase, rent, or import mobile numbers from third-party lists. Your consent is captured and timestamped in our records.

Categories of Messages. Each of the following requires its own opt-in: (i) verification codes, meaning one-time passcodes sent in response to an action you take; (ii) account and service messages, meaning security alerts, account and billing notices, and reminders or updates about programs, cohorts, or events you have registered for; and (iii) marketing messages, meaning news, offers, program launches, and community updates, which you will receive only if you separately opt in through a dedicated checkbox at the point of collection.

Not a Condition of Purchase. Consent to receive text messages, including marketing messages, is not a condition of purchasing any product or service. Declining or withdrawing that consent does not affect your access to the Services, except that you will not be able to use text-based verification.

Frequency and Charges. Message frequency varies. Verification codes are sent only when you request one. Account and service messages typically number no more than ten (10) per month, and marketing messages no more than eight (8) per month. Message and data rates may apply, are billed by your mobile carrier, and are your responsibility. Carriers are not liable for delayed or undelivered messages.

Opting Out. Reply STOP to any message to opt out. You will receive one confirmation message and no further messages to that number. Reply START to opt back in, or reply HELP or email support@theanna.io for assistance. You may also manage or remove your mobile number in your account settings. Opting out of text messages does not opt you out of email, which is governed by Section 4.3.

Your Responsibilities. You represent that the mobile number you provide is your own or that you are authorized to consent to receive messages at that number, and that you are not providing a number assigned to another person. You agree to notify us promptly, by updating your account settings or contacting support@theanna.io, if you give up, change, or transfer that number. We are not responsible for messages delivered to a number you no longer control where you have not notified us.

How we handle mobile numbers, including our commitment not to share them with third parties or affiliates for marketing or promotional purposes, is described in the SMS / Text Messaging section of our Privacy Policy.

V. PROHIBITED ACTIVITIES

5.1 Prohibited Use

You may use the Website only for lawful purposes and in accordance with these Terms of Service. You agree not to use the Website:

In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the exports of data software to and from the U.S. or other countries).
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Submission Standards set out in these Terms of Service.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other persona or entity (including, without limitation, by using email addresses associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which as determined by us, may harm the Company or users of the website, or expose them to liability.

Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real-time activities through the Website.
Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Service, without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Website.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempting to interfere with the proper working of the Website.

5.2 AI-Specific Restrictions

You will not: (i) attempt to extract model parameters, weights, or datasets; (ii) remove, disable, or circumvent safety filters or usage caps; (iii) use the Services to generate malware, harassment, or unlawful content; (iv) submit or process personal data of third parties without a lawful basis and required notices/consents; (v) use AI Outputs to train or improve competing foundation models; (vi) mislead others by presenting AI Outputs as human-generated without disclosure where required; (vii) use AI features for fully automated decisions that produce legal or similarly significant effects on individuals without appropriate human review and disclosures; (viii) use a Connector to access, or direct Build Mode to act on, any third-party account or data that you are not authorized to access; (ix) use Build Mode or any other agentic feature to circumvent required human review, approval workflows, or permission scopes on a connected account; or (x) use a Connector in any manner that violates the applicable third-party provider’s terms of service or acceptable use policy.

5.3 Our Right to Terminate Your Account

In the event that Company determines you have committed any of these actions in violation of these Terms of Service, or have committed any other actions that Company, in its sole discretion, deems to violate these Terms of Service, Company reserves the absolute right to terminate your access to the Website and Services, suspend or remove content, without notice. We may also cooperate with law enforcement and pursue available remedies.

VI. INTELLECTUAL PROPERTY RIGHTS

The Website, Services, and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, interface layout, interface text, images, graphics, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international common and/or statutory copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Service permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

Your computer may temporarily store copies of such material in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

Modify copies of any materials from this site.
Delete or alter any of the copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Service, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation.

Regarding AI Output Ownerships and Licenses of Use:

As between you and us, and subject to your compliance with these Terms and applicable law, we assign to you any copyright we may have in AI Outputs generated specifically for you from your AI Inputs, to the extent permitted by law and by our third-party providers’ terms.
We and our licensors retain all rights in the Services, models, and underlying technology. We grant you a personal, non-exclusive license to use AI Outputs generated for you within the Services.
AI Outputs may include or resemble third-party content. We do not make IP non-infringement warranties. You are responsible for your use of AI Outputs.

VII. USER SUBMISSIONS AND SUBMISSION STANDARDS

7.1 User Submissions

The Website may provide you with the opportunity to create, submit, post, display, transmit, public, distribute, or broadcast content and materials to us or in the Website, including but not limited to text, writings, video, audio, photographs, graphics, comments, ratings, reviews, feedback, or personal information or other material (collectively, “Content”). You are responsible for your use of the Website and for any content you provide, including compliance with applicable laws, rules, and regulations.

All User Submissions must comply with the Submission Standards and Prohibited Activities set out in these Terms of Service.

User Submissions you post to the Website may be visible to other users. You grant us a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, reproduce, adapt, publish, translate, distribute, publicly perform and display your Content solely to operate, provide, promote, and improve the Services (including AI-enabled features and moderation), and to develop new features. To the extent permitted by law, you waive any moral rights in your Content. Notwithstanding the foregoing, Connector Data (as defined in Section 4.6) is not Content for purposes of this license: we may host, store, and process Connector Data solely to provide the Services to you as described in Section 4.6, and will not publish, distribute, or publicly perform or display Connector Data.

You represent and warrant that:

You own or control all rights in and to the User Submissions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
All of your User Submissions comply with these Terms of Service.

We are not liable for any statement or representations in your Content provided by you in any area in the Website. You are solely responsible for your Content related to the Website and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Content. We are not responsible or liable to any third party for the content or accuracy of any User Submissions posted by you or any other user of the Website. User Submissions are not endorsed by us and do not necessarily represent our opinions or the view of any of our affiliates or partners. We do not assume liability for any User Submission or for any claims, liabilities, or losses resulting from any review.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Content; (2) to recategorize any Content to place them in more appropriate locations in the Website; and (3) to prescreen or delete any Content at any time and for any reason, without notice. We have no obligation to monitor your Content. Any use of the Website in violation of these Terms of Service may result in, among other things, termination or suspension of your right to use the Website.

These Submission Standards apply to any and all User Submissions. User Submissions must in their entirety comply with all the applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Submissions must not:

Contain any material that is defamatory, obscene, indecent, abusive, offensive, misleading, harassing, violent, hateful, inflammatory, or otherwise objectionable.
Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
Violate the legal rights of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these terms of service and our Privacy Policy.
Be likely to deceive any person.
Promote any illegal activity, or advocate, promote, or assist in any unlawful act.
Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

You will not upload or share any personal data of third parties unless you have provided all legally required notices and obtained all necessary consents.

7.2 Use for Safety & Quality

We may process User Submissions and AI activity logs to detect abuse, improve safety systems, and ensure compliance with these Terms. Where required by law, we will do so using de-identified or aggregated data.

VIII. COMMUNITY GUIDELINES

Theanna is a place for all women building technology to accelerate their tech startups. As part of the Theanna community, you are a part of the positive change for all women in tech.

8.1 Community Commitments

By participating in the community, you commit to: (a) learning, networking, and supporting other women building technology from idea to scale; (b) respecting my peers, maintaining a positive environment, and contributing to the collective growth of women in tech; (c) upholding the Theanna community standards, including no direct sales or solicitation.

8.2 No Solicitation Policy

Direct sales pitches and commercial solicitation are not permitted. However, asking for help, seeking beta testers, requesting feedback, and other collaborative support activities are encouraged as part of our mission to help women build technology from idea to scale.

8.3 No Harassment

Company has a strict zero-tolerance policy for discrimination, harassment, or abusive conduct of any kind in the community and reserves the right to moderate, remove, or restrict access to content that violates community guidelines. The following actions are strictly prohibited and constitute grounds for immediate removal from the community without refund:

Any form of harassment, discrimination, or hate speech
Bullying, intimidation, or threats (whether direct or implied)
Disclosure of confidential or private information shared by other Members
Disruptive, inflammatory, or abusive behavior in community interactions
Repeated violations of community guidelines or failure to follow moderator instructions

Company reserves the right, in their sole discretion, to investigate any alleged violations of these terms and to take appropriate action, including suspension or termination of membership or usership. No refunds shall be issued in the event of termination due to a violation of these community standards.

8.4 Limitation of Liability

While we encourage a respectful and supportive environment, we remind you that the community forum is not a confidential space. You are advised to exercise caution when sharing personal, financial, and/or proprietary information. The Company does not verify or endorse any claims, advice, or recommendations made by other users; you are encouraged to heed advice and recommendations by other participants and consult with qualified professionals. As such You assume full responsibility for any actions you take based on shared content.

By engaging in the community forum, you acknowledge that (a) you are solely responsible for your interactions, contributions, and reliance on any shared information; and (b) you are responsible for any relationships and interactions with other membership online and offline which you engage; (c) Company is not responsible for any loss, damage, injury, or other adverse outcomes that may result from any such interactions or relationships; and (d) Company is not responsible for resolving disputes between users and is under no obligation to become involved in any way.

IX. OUR RIGHTS

We have the right, without provision of notice to:

Remove or refuse to post any User Submission for any or no reason in our sole discretion;
Take any action with respect to any User Submission that we deem necessary or appropriate in our sole discretion, including if we believe that such User Submission violates the Terms of Service, including the Submission Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company;
Take appropriate legal action, including, without limitation, referral to or cooperation with law enforcement or regulatory authorities, or notifying the harmed party of any illegal or unauthorized use of the Website; and
Terminate or suspend your access to all or part of the Website for any or no reason, including, without limitation, any violation of these Terms of Service.

You waive and hold harmless Company and its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, and successors from any and all claims resulting from any action taken by the Company and any of the foregoing parties relating to any, investigations by either the Company or by law enforcement authorities related to your Content or User Submissions. Nothing in this section limits your non-waivable rights under applicable law.

X. THIRD-PARTY LINKS AND CONTENT

For your convenience, this Website may provide links or pointers to third-party sites or third-party content. We make no representations about any other websites or third-party content that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the third-party content or any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites. Third-party services are governed by their own terms and privacy policies; we are not responsible for them.

XI. SOCIAL MEDIA FEATURES

This Website may provide certain social media features that enable you to:

Link from your own or certain third-party websites to certain content on this Website.
Send emails or other communications with certain content, or links to certain content, on this Website.
Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:

Establish a link from any website that is not owned by you.
Cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
Link to any part of the Website other than the homepage.
Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Service.

The Website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Submission Standards set out in these Terms of Service.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop.

We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

XII. PAYMENT AND FEES

12.1 Purchasing Terms, Automatic Renewal, Continuous Service

If you purchase a paid subscription, you agree to pay the fees disclosed to you at checkout, including applicable taxes. Subscriptions are offered on an automatic renewal / continuous service basis unless otherwise stated at purchase. Your subscription will automatically renew and you authorize us (or our payment processor) to charge your payment method on a recurring basis (e.g., monthly or annually, as selected) until you cancel in accordance with Section XIII. You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase.

Before you complete your purchase, we will present the material terms of the offer clearly and conspicuously, including: (a) that the subscription auto-renews; (b) the billing frequency (monthly/annual); (c) the amount to be charged and applicable taxes/fees; (d) how to cancel; and (e) any applicable trial or promotional period terms.

By completing your purchase (e.g., clicking “Subscribe,” “Start Membership,” or similar), you provide your express informed consent to these automatic renewal charges and these terms. After purchase, we will send you an acknowledgment (e.g., email or in-product message) that includes the auto-renewal terms and how to cancel, in a form you can retain.

12.2 Payment Processor

We process payments through Stripe. However, Company does not guarantee the availability of any payment method at any moment, and Company may add, remove or suspend any payment method temporarily or permanently at Company’s sole discretion. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Sites and to promptly update account and payment information, including email address, payment method, and payment card expiration date, in order to complete your purchases and contact you as needed. We may obtain updated payment information from your bank or payment network to help prevent failed payments (where supported), and you authorize us to continue billing your updated payment details. Sales tax will be added to the price of purchases as deemed required by us and applicable state and federal laws. We may change prices at any time. All payments shall be in USD.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Website.

12.3 Automatic Renewal Authorization, Recurring Charges

If your purchase is subject to recurring charges, you must keep a valid payment method on file with the Company to pay for all incurred and recurring fees. Company will charge applicable fees to any valid payment method that you have provided and you will be invoiced automatically as outlined in the order. You authorize such payment of recurring fees without requiring your prior approval for each recurring charge (the same day of each month or year of your purchase) until you notify us of your cancellation per these Terms of Service, or the Company terminates in writing in accordance with these Terms of Service, or until the recurring contract ends, and any and all outstanding fees and charges have been paid in full.

If we cannot successfully charge your payment method, we may suspend or terminate your access to paid features until payment is received. Company is not responsible for lost Services due to the user’s failure to maintain valid, up-to-date, and accurate billing information.

Where required by applicable law, we will send renewal reminders or advance notices for certain subscriptions (for example, some annual or longer-term subscriptions), including information on how to cancel.

12.4 Referral Program

Each user may refer unlimited qualified individuals (as further defined by the Company) to participate in the Service. If said referrals are accepted, the referring user may earn one (1) month of free Services, applied to extend their subscription by one extra month. The referral bonus has no cash value and cannot be used to ‘cash out’ against one’s existing subscription obligations. Each user is eligible to earn the referral bonus once.

12.5 Refund Policy

Unless otherwise provided by law or our specific offer terms, all sales are final and non-refundable. If you believe a charge is in error, contact support before initiating a chargeback so we can investigate and resolve the issue. This does not affect any non-waivable consumer rights under applicable law. By agreeing to these Terms of Service, you agree that you are (1) voluntarily purchasing the Service, and (2) are fully aware and agree to this Refund Policy and are voluntarily consenting to it.

12.6 Price Changes

If we change subscription pricing or materially change your subscription terms, we will provide advance notice where required by law. Unless otherwise required, price changes will apply starting with your next renewal period after notice. If you do not agree, you may cancel before the new price takes effect.

12.7 Changing Plans

You may upgrade or downgrade your Plan at any time through your account settings. Upgrades take effect immediately, and we may charge a prorated fee for the remainder of the current billing period. Downgrades take effect at the start of your next billing period unless we state otherwise. If a downgrade reduces the number of business ideas, workspaces, seats, or Connectors your Plan supports, you are responsible for selecting which of your existing business ideas, workspaces, seats, or Connectors to retain before the downgrade takes effect; we may archive, restrict access to, or delete the excess items, in our discretion, upon notice to you.

12.8 Enterprise Plans

If you are an Enterprise Customer, the pricing, billing, credits (if any), seats, and related commercial terms applicable to your organization are set out in your MSA or order form, which will control over this Section XII to the extent of any conflict.

XIII. CANCELLATION

Your subscription to the Services will continue automatically until you cancel it pursuant to these Terms. You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. You may cancel your subscription at any time through your account settings (or by contacting support). Cancellation stops future renewals. Unless otherwise stated at purchase or required by law, you will continue to have access to paid features through the end of your then-current paid billing period. Once cancelled, you will maintain access to the Services through the billing period; meaning you may cancel half-way through your billing period and maintain access until the period ends.

Subscription purchases are non-refundable, have no monetary value (for example, they are not a cash account or equivalent), and are purchases of only a non-exclusive, revocable, non-assignable and non-transferable right to use the subscription.

You may not transfer, sell, purchase, barter, or trade your subscriptions or attempt or offer to do so. Any attempted transfer will be null and void. Except as required by applicable law, we are not responsible for any refunds or credits in connection with any modified, suspended or terminated subscriptions. Upon cancellation or termination, we may delete or anonymize your account data in accordance with our Privacy Policy and legal obligations.

XIV. DISCLAIMERS, LIABILITY AND INDEMNIFICATION

You understand and agree that your use of the Website, its content, and any goods, digital products, services, information or items found or attained through the Website is at your own risk. The Website, its content, and any goods, services, digital products, information or items found or attained through the Website are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

You acknowledge and agree that Company or its respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors make no warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the Website or its contents or that any goods, services, digital products, information or items found or attained through the Website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Website or the server that makes it available or content are free of viruses or other harmful components or destructive code.

14.1 How We Limit Our Liability to You

Except where such exclusions are prohibited by law, in no event shall the Company nor its parent, subsidiaries, affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in anyway connected with the use or performance of the sites, with the delay or inability to use the sites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the sites, or otherwise arising out of the use of the sites, whether based on contract, tort, negligence, strict liability or otherwise arising out of or related to these Terms of Service, goods, digital products, and/or information whether arising out of or related to breach of contract, tort (including negligence), or otherwise, exceed the total amount paid to the Company by you pursuant to these Terms of Service in the twelve (12) months before the claim was made. The foregoing limitations shall apply even if the Company’s remedies under these Terms of Service fail of their essential purpose.

14.2 Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms of Service or your use of the Website including, but not limited to, third-party sites and content, any use of the Website’s content and services other than as expressly authorized in these Terms of Service or any use of any goods, digital products and information purchased from this Website.

14.3 No Guarantee

You acknowledge and agree that participation in or use of the Services does not guarantee, promise, or warrant any particular outcome, result, level of success, or financial gain. The Services are intended to provide education, guidance, and support; however, the effectiveness of the Services is inherently subjective and depends on numerous factors outside of the Company’s control, including without limitation, your personal circumstances, choices, actions, commitment, and effort.

Accordingly, you understand and agree that the Company makes no representations, warranties, or guarantees of any kind, express or implied, as to the results or outcomes that may be achieved through the Services. Any examples, testimonials, case studies, or success stories provided are illustrative only and do not constitute a guarantee that you will achieve similar results.

You further agree that you will not hold the Company, its owners, officers, employees, contractors, or affiliates liable or responsible, in whole or in part, for any results you do or do not achieve through your participation in the Services.

Where Services include or utilize AI-enabled tools, features, or outputs, you acknowledge that such content is automatically generated, may be inaccurate, incomplete, or misleading, and should not be solely relied upon without independent verification. You remain fully and solely responsible for evaluating the accuracy, applicability, and usefulness of any outputs before acting upon them.

14.4 Security & Incidents

We implement reasonable and appropriate technical and organizational measures designed to protect the security, confidentiality, and integrity of the Services. No system is 100% secure. If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

14.5 AI Specific Disclaimers

AI Outputs are probabilistic and may be inaccurate, incomplete, or reflect biases. They are provided “as is” without warranties. You should independently verify important information and use human judgment, especially for legal, financial, medical, or safety-critical contexts.

XV. DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. It requires arbitration of most disputes and limits the manner in which you can seek relief from us.

15.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by emailing Company with “Notice of Dispute,” a description of the dispute, and your requested relief. If we cannot resolve within 30 days, either party may start arbitration.

15.2 Arbitration

Any dispute arising out of or relating to these Terms or the Services will be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The seat of arbitration will be Ohio, and Ohio law applies, without regard to conflict of law rules.

If you are an EU/EEA/UK resident consumer, Section XV does not apply; your local mandatory consumer rights and courts govern.

15.3 Exceptions

Either party may bring an individual claim in small claims court and may seek injunctive relief in court for intellectual property or security breaches.

15.4 Class Action/Jury Trial Waiver

You and Company agree that each may bring claims only in your/its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You waive any right to a jury trial.

15.5 Opt-Out

You may opt out of arbitration within 30-days of first accepting these Terms by emailing the Company with your name and a clear statement that you opt out of arbitration.

Any cause of action or claim you may have arising out of or relating to these Terms of Service or the Website must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred to the fullest extent permitted by law.

XVI. PRIVACY POLICY

Your provision of personal information through the Website is governed by our privacy policy located at /privacy-policy (the “Privacy Policy”). The Privacy Policy describes our data practices, including use of cookies and AI-enabled features, and is incorporated by reference.

Our Privacy Policy explains what data we collect, how we use it (including for AI features), our service providers/sub-processors, retention, and international data transfers. By using the Services, you authorize us to engage sub-processors and to transfer, store, and process information in countries where we or our providers operate.

XVII. GOVERNING LAW

Subject to the arbitration provision above, the Website and these Terms of Service will be governed by and construed in accordance with the laws of the State of Ohio and any applicable federal laws applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule and notwithstanding your domicile, residence, or physical location. Any action or proceeding arising out of or relating to this Website and/or under these Terms of Service will be instituted in the courts of the State of Ohio, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not govern these Terms of Service or the rights and obligations of the parties under these Terms of Service.

XVIII. SEVERABILITY

If any provision of these Terms of Service is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms of Service will continue in full force and effect.

XIX. ENTIRE TERMS OF SERVICE

These Terms of Service constitute the entire and only Terms of Service between the parties in relation to its subject matter and replaces and extinguishes all prior or simultaneous Terms of Services, undertakings, arrangements, understandings or statements of any nature made by the parties or any of them whether oral or written (and, if written, whether or not in draft form) with respect to such subject matter. Each of the parties acknowledges that they are not relying on any statements, warranties or representations given or made by any of them in relation to the subject matter of these Terms of Service, save those expressly set out in these Terms of Service, and that they shall have no rights or remedies with respect to such subject matter otherwise than under these Terms of Service save to the extent that they arise out of the fraud or fraudulent misrepresentation of another party. No variation of these Terms of Service shall be effective unless it is in writing and signed by or on behalf of Company. Any conflicting terms in purchase flows, order forms, or program-specific terms will control solely for that order or program to the extent of the conflict, and, for an Enterprise Customer, the applicable MSA will control over these Terms of Service to the extent of any conflict, as further described in Section II.

XX. WAIVER

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.

XXI. NOTICE

We may provide any notice to you under these Terms of Service by: (i) sending a message to the email address you provide to us and consent to us using; or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current. You consent to receive notices electronically. Keep your contact information current.

To give us notice under these Terms of Service, you must contact us as follows: (i) by personal delivery, overnight courier or registered or certified mail to Theanna, Inc., 2606 Hilliard Rome Rd Unit #V251, Hilliard, Ohio, 43026, US. We may update the address for notices to us by posting a notice on this Website. Notices provided by personal delivery will be effective immediately once personally received by an authorized representative of the Company. Notices provided by overnight courier or registered or certified mail will be effective once received and where confirmation has been provided to evidence the receipt of the notice.